Shipping & Returns

Shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method. Products ship from our manufacturing plant in Highland, Arkansas.

Most orders ship within 7 to 10 business days (custom orders, assembled products and certain other specified products excluded). UPS shipments do not count the day of shipment as a day in transit.

For instance, an order that is to be shipped 2-Day Air will actually take 2 days in transit PLUS the day of shipment.  Also UPS does not deliver on Saturday unless Next Day Air is specified with the Saturday delivery option.

Please note that in most cases refused deliveries will be charged a re-delivery charge.

Duty, taxes, and brokerage fees may be assessed on your shipment by customs and UPS which is generally collected by UPS or FedEx at the time of delivery in the form of a COD.

You may contact us via e-mail or phone if you have any questions regarding this.

All items except for custom and special ordered products may be returned within 30 days of receipt. All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in saleable condition. Please properly package and insure the item(s) so a claim can be filed with carrier if damage occurs during return shipping.

Claims can not be made on items not properly and securely packaged. Goods are to be returned, freight prepaid, along with a copy of your invoice and reason for return. Defective items may be exchanged during the first 30 days on most products, after 30 days return shipping is not offered except in special cases already agreed upon between A Z Industries, Inc. and your firm. Any item returned will have the outbound freight charge deducted from the total return.

Many items have promotional (reduced) shipping charges – the shipping cost on your order may not reflect the actual shipping cost. The 30-day time frame begins when you receive your order. Returns must be postmarked or shipped back to us no later than the 30 the day from the date of receipt.

Returns shipped beyond the 30-day time frame will not be refunded and will be returned to the sender at their expense.